Policies

PROTECTING YOUR PRIVACY  At Elegant Fabrics the security of your information is of utmost importance to us. Elegant Fabrics is committed to full compliance with the Personal Information Privacy and Electronic Document Act (PIPEDA).

When using our web site, we do not gather any personal information without your consent. We may track IP addresses from visitors to our site in order to analyze trends and statistics but your personal information will remain anonymous.

(a) What we collect from you through our website
Elegant Fabrics will, with your consent, collect information for the purposes of completing sales and delivering product to you as our customer. We also offer the opportunity for you to share your contact information with us to be used for the promotional purposes outlined in this policy.

(b) How we use this information internally
If you have shared your contact information with us, we may use it to inform you of new or exciting products or major changes at Elegant Fabrics. You may unsubscribe at any time from receiving promotional emails etc. from Elegant Fabrics.
Customer information also helps us to analyze the use of our web site to see what you use most so we may improve the services we offer.

(c) Use of this information by third parties
We will not sell, rent, give or share your name, postal address, e-mail address or any other personal information about you or your account to anyone or any third party organization which is not affiliated with Elegant Fabrics.

(d) Removal of personal information
You may contact us at any time to have your personal information removed from our databases.

(e) Privacy policy updates
Elegant Fabrics continuously strives to bring new services to our customers and, as we do, it may be necessary to amend our privacy policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.


SHOPPING ON OUR WEBSITE In order to purchase any item from our website you are required to provide your first and last name, e-mail address, mailing address, and telephone number as well as payment information to complete the sale. All payment information shared with us is stored in a PCI compliant manner.

(a) Product Guarantee
Elegant Fabrics makes every effort to describe its products as accurately as possible. Unless sold as product that is a final sale or described as a damaged or flawed item, Elegant Fabrics warrants that the item is free from defects or flaws. Elegant Fabrics attempts to get color of product pictures as close as possible to real life appearance but some variation from actual color is deemed to be unavoidable and as such we cannot guarantee complete color satisfaction to our customers on web purchases.

(b) Shipping
Elegant Fabrics will generally use Canada Post for shipping product. We may use other service providers such as UPS when it is more economical to do so. Elegant Fabrics insures its shipments and is responsible for shipping losses incurred.

(c) Return Policy
We strive to achieve 100% customer satisfaction. To assure accuracy all orders are checked before shipping. If an error should occur on our part or a product is found to be defective and you need to return an item we will pay for the return shipping cost.


QUESTIONS
If you have a question regarding any of our policies, here is how to contact us:
Phone: 510-577-0320
Email: sales@elegantfabrics.ca

 

Tuesday and Wednesday 10:00 am - 5:00 pm   

6782 Third Line W. Elora, ON N0B 1S0   519.577.0320   sales@elegantfabric.ca